Develop Emotional Resilience
“You have to believe in the inner workings and practices,” said Mulally. “Trust the process, go right back over the top and include everyone to work the reds into yellows and the yellows into greens.”
Have Fun
“I’ve never had so much fun,” said Mulally. “It’s been an absolute dream to serve. So enjoy the journey, and enjoy all the participants.”
Mulally added one corollary to his admonition to have fun: Never have fun, joke or create humor at someone else’s expense.
He explained that if a team member thinks they’re going to be a victim, they will be reluctant to share what their real situation is and the “red” and “yellow” problem areas will not be discussed—and thus may go unaddressed.